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How to update KYC Fastags to avoid blacklisting after January 31

How can I generate a One Time Password (OTP) for my FasTag account?

To generate a One Time Password (OTP) for your FasTag account, follow these steps:

How to update KYC Fastags to avoid blacklisting after January 31 

  • Visit fastag.ihmcl.com and locate the Log In box at the top of the page.
  • Use your mobile number to generate a One Time Password (OTP) or enter your registered cell number and password to log in.
  • Ensure that you have access to the mobile number registered with your FasTag account.

Important Information:

  1. Logging in with your mobile number is crucial for account security.
  2. Make sure to keep your registered mobile number updated for OTP generation.
  3. Having the correct password is essential for successful login.

How can I check the KYC status of my FasTag account?

Checking the KYC status of your FasTag account is a simple process. Follow these steps:

  • Go to the 'My Profile' section located on the left top of the homepage after logging in.
  • Within the 'My Profile' section, find the sub-section titled 'KYC' next to the 'Profile' section.
  • Click on 'KYC,' and a window showing the 'Customer Type' will appear, providing further instructions to update the required fields.

Important Information:

  1. Regularly checking your KYC status ensures compliance with regulatory requirements.
  2. Timely updates to KYC details help avoid blacklisting of your FasTag account.
  3. Follow the instructions carefully to complete the KYC process successfully.

What documents are required for updating KYC on my FasTag account?

When updating KYC on your FasTag account, you need to have specific documents ready. Here's what you'll need:

  • KYC documents - Prepare documents based on the category under which your vehicle is considered.
  • Registration certificate - Have the registration certificate of the vehicle for which you are updating KYC on your FasTag.
  • Driver's license and other documents - Ensure you have your driver's license, PAN card, and Aadhar card for the KYC update.
  • Passport size photo - Submit a recent passport size photo as part of the KYC update process.

Important Information:

  1. Submitting authentic documents is crucial for a successful KYC update.
  2. Ensure your address proofs and identity proofs match the details mentioned in your FasTag account.
  3. Complete the KYC process promptly to avoid account deactivation.

What is the significance of the 'One Vehicle, One Fastag' initiative?

The 'One Vehicle, One Fastag' initiative holds importance for FasTag users. Here's why:

  • Streamlining usage - The initiative aims to streamline the usage of FASTags by linking one tag to one vehicle, preventing misuse.
  • Compliance with regulations - NHAI introduced this initiative to comply with regulatory mandates and reduce unauthorized issuance of FASTags.
  • Deactivation of previous tags - After January 31, 2024, only the latest FASTag account will remain active, and previous tags will be deactivated/blacklisted.
  • Preventing inconvenience - By ensuring each vehicle has only one FASTag, unnecessary delays at toll plazas can be minimized, preventing inconvenience to users.

Important Information:

  1. Users must discard all earlier issued FASTags and comply with the 'One Vehicle, One FASTag' rule.
  2. Failure to adhere to the initiative may result in the deactivation of multiple FASTags for a single vehicle.
  3. For assistance or queries, users can contact toll plazas or the toll-free customer care number of their respective issuer banks.

How can I confirm the authenticity of the details and documents submitted during KYC?

To ensure the authenticity of the details and documents submitted during KYC, follow these steps:

  • Review details - Carefully review the details filled in the KYC form, matching them with your address proofs and identity proofs.
  • Confirm documents - Confirm that the documents submitted, such as address proofs and identity proofs, are accurate and up-to-date.
  • Follow instructions - Follow the instructions provided during the KYC process to confirm the accuracy and authenticity of the submitted information.
  • Keep required documents handy - Ensure you have KYC documents, vehicle registration certificate, driver's license, PAN card, and Aadhar card while filling in the details.

Important Information:

  1. Accuracy in submitted details is essential to avoid discrepancies in the KYC process.
  2. Having the necessary documents ready facilitates a smooth and authentic KYC update.
  3. Failure to confirm authenticity may lead to complications in using the FasTag account.

What should I do if I face issues or have queries regarding my FasTag account?

If you encounter issues or have queries regarding your FasTag account, follow these steps for assistance:

  • Reach out to toll plazas - Contact the nearest toll plazas for on-the-spot assistance and guidance regarding your FasTag account.
  • Call customer care - Use the toll-free customer care number provided by your respective issuer banks to seek help and clarification.
  • Verify information - Verify the information provided by toll plazas or customer care with your FasTag account details to ensure accuracy.
  • Keep transaction details handy - Have transaction details and account information ready when seeking assistance for quick problem resolution.

Important Information:

  1. Timely communication with toll plazas or customer care is crucial for issue resolution.
  2. Be prepared with relevant information, including transaction details, for efficient problem-solving.
  3. Regularly check for updates

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